Deposit Policy

How Deposits Work on Elefy

• At booking, the renter pays Elefy the first month's rent plus Elefy's fees (and VAT) — the security deposit is NOT included in this payment.
• Elefy acts solely as the landlord's authorised payment collection agent for rent and fees (not as a custodian or trustee), and never collects, holds, or remits the security deposit.
• At property handover / move-in, the tenant pays the security deposit directly to the landlord — Elefy is not involved in this payment.
• The landlord then holds the security deposit for the duration of the tenancy under the terms of the rental contract.
• At move-out, the landlord assesses the property and returns the deposit — less any legitimate deductions for damage beyond fair wear and tear — directly to the tenant.

Elefy's Role — Limitations

• Elefy never collects, holds, or remits the security deposit at any point — it is paid tenant-to-landlord directly.
• Elefy cannot compel a landlord to return a deposit.
• Elefy does not insure or guarantee deposit returns.
• Elefy does not adjudicate disputes about deposit deductions (though Elefy may facilitate communication between the parties).

Move-In & Move-Out Photo Inspections

Elefy's platform provides a structured photo inspection process at move-in and move-out. These photos are the primary evidence in any deposit dispute and are accessible to both parties. Tenants are strongly encouraged to complete the move-in photo record on the platform immediately upon taking possession.

Deposit-Return Rating

Elefy displays a deposit-return rating for landlords based on verified reports from past tenants. This rating reflects individual tenant experiences and is not an Elefy guarantee or endorsement. Ratings are tied to completed tenancies and are subject to Elefy's Ratings Policy.

Governing Terms

The specific deposit amount, deduction criteria, and return timeline are set out in the rental contract signed by both parties on the Elefy platform. Thai law governs: for residential leases, the deposit cap is 2 months' rent; for other arrangements, the contract applies.

Disputes

If a deposit dispute arises, contact [email protected] with your booking reference. Elefy may facilitate communication but is not a party to the deposit obligation. Tenants retain the right to pursue legal remedies through Thai courts or competent authorities.